Kavanaugh Restaurant Supply Improves Efficiency in Delivery Operations with NetScore
Kavanaugh Restaurant Supply, established in 1987, is a leading US provider of restaurant equipment and supplies with 30+ years of industry experience. Their 10,000 sq. ft. Wisconsin showroom ranks among the Upper Midwest’s largest foodservice equipment suppliers.
This case study highlights Kavanaugh’s successful implementation of NetScore Delivery Routing to streamline delivery processes within NetSuite, exemplifying their dedication to excellence.
Company
Kavanaugh Restaurant Supply
Location
Wisconsin, United States.
Industry
Restaurant Equipment Supply
Reduced Delivery Times, Fewer Miles Driven, and Lower Costs and Delays
NetScore’s Delivery Routing for NetSuite helped Kavanaugh to optimize delivery routes and improve order processing, which led to reduced delivery times and fewer miles driven, ultimately reducing costs and delays for the company. “We’re saving ourselves a ton of time and having greater accuracy by having less human intervention. We’re not asking ourselves, ‘Did I apply that right?’ ‘Did I pick the best route?’ ‘Did I accidentally key in the wrong number?’ All of that has gone away,” shared Kavanaugh, “We’re looking almost to gain a complete headcount.” The route optimization software has also allowed them to respond to traffic, weather, and other factors affecting delivery times. Additionally, Delivery Routing for NetSuite provided Kavanaugh with secure data storage and reporting capabilities helping them to understand its performance better and identify areas for improvement. The company also benefits from collecting digital signatures and taking photos of delivered items, providing added security and accountability for deliveries.
Better Efficiency Solid ROI
“We’re at least 25% more efficient right now with several processes. The new efficiencies touch multiple teams and have given everybody some of their time back, not to mention not having to worry about small mundane things that escalate into big problems. I think that speaks volumes of our return on investment,” said Kavanaugh. Overall, NetScore’s Delivery Routing for NetSuite helped Kavanaugh Restaurant Equipment to improve efficiency, accountability, customer satisfaction, and employee satisfaction while reducing costs and delays.
Business Scenario
As Kavanaugh Restaurant Supply grew from a small warehouse to a 10,000 square foot showroom, they needed a robust delivery routing solution to maintain their commitment to top-notch customer service. While NetSuite ERP was effectively supporting Kavanaugh’s operations, they were looking for a solution to efficiently plan and manage deliveries in a coordinated and strategic manner within NetSuite, without disrupting their existing setup.
Challenges
The manual processes used by Kavanaugh to plan and manage deliveries were inefficient, outdated, and lacked accuracy. Manual processes led to inaccuracies in delivery routes and delays in deliveries which caused customer dissatisfaction. The company needed a way to automate its delivery route planning process and increase visibility into the entire operation from start to finish.
Results
Kavanaugh utilized NetScore’s Delivery Routing for NetSuite to automate manual processes, including:
(I) Task assignments
(II) Task re-assignments
(III) Route planning
The automation led to improved operations’ efficiency and streamlined employee workflows, reducing confusion and errors.
The system’s automated truck capacity planning feature optimised loading processes and maximised truck capacity based on order weight and volume.
Real-time tracking of deliveries, personnel allocation, and delivery status provided increased transparency and accountability.
Quicker issue identification and resolution were possible due to enhanced tracking capabilities.
Customers were satisfied with real-time delivery tracking.
